General Terms & Conditions




The company GS Travellers


This website and the terms "we", "us", "our", "www.gstravellers.com.pk" refer to the company "GS Travellers, with their office at 504, 5th Floor Park Avenue, Shahra-e-Faisal, Karachi Pakistan. The term "you" refers to the customer visiting and/or booking a reservation via our site, as well as any other services the customer may use/download from our website.


General Information


The use of this website and the services provided by GS Travellers is subject to the present General Terms and Conditions, which apply to all online bookings (air, hotel, train, cargo etc). GS Travellers operates as an agent of services provided by the suppliers of each travel services. Each supplier has its own terms and conditions govern its products and services. Please ensure that you have both read our own general terms and conditions as well as the terms and conditions of the relevant suppliers before you complete any transaction with us. By booking and purchasing a ticket or any other services provided by GS Travellers, means that you have agreed and accepted the General Terms and Conditions of GS Travellers. Should you violate any of the general terms and conditions of the website, GS Travellers has the authority to reject your reservation orders.


Booking Procedures


Upon completion of the relevant fields through our booking form on our website, you give explicit mandate to GS Travellers to act as the broker in providing travel services, either by the requested supplier or any other travel services. This excludes any bookings done through our call center or reservations made at our premises. After booking and purchasing a flight ticket or any other travel service through our website, you shall receive confirmation of your booking and purchasing by e-mail. You are obliged to verify the accuracy of the confirmation data and immediately inform GS Travellers within the same calendar day for any discrepancies or errors in the original registered reservation. In case of late reporting to GS Travellers of any errors and discrepancies, GS Travellers bears no responsibility and you are not entitled to back out of the contract.


Electronic Ticketing (e-tickets)


Flight tickets are sent to you by e-mail as electronic tickets (e-tickets). Your reservation and tickets data are automatically transferred to the respective airline's system. After issuing a ticket, you shall receive a second e-mail with the number of your e-ticket, which you must print in order to use it at the airport during check in. If the number of your e-ticket is written in the first e-mail, you shall not receive further confirmation. Your name in the reservation system should match your identity and identification documents used for traveling.


Prices


GS Travellers has no liability for any changes in prices, booking fees and cancellation of your trip by the supplier of travel services. The remuneration of GS Travellers, as mediator, is included in the total price of the provided services.


Payment


For flight tickets reservations through our website, payment is possible by credit card whilst bank deposit or electronic transfer may also be available. Before payment, GS Travellers is not obliged to transfer any flight tickets or any other travel documents to you. GS Travellers may ask you to submit any evidence regarding your address, a copy of your credit card or bank deposit account, before issuing your ticket. When the transaction with the Credit Card did not pass through the 3D Secure Authentication procedure, GS Travellers has the right to ask for transaction confirmation by the issuing bank of the card holder. In case negative/no answer is being received for security reason the transaction can be cancelled and the amount will be refunded in full without any further obligation towards the client. The above is communicated to the client via e-mail or sms to the contact details inserted during the reservation.


Travel Documents


GS Travellers has absolutely no responsibility for your travel documents (passports, visas etc). You, alone, are obliged to make sure that you have the necessary travel documents ensuring your eligibility to use the travel service you have purchased.


Cancellations - Changes


The possibility to change or cancel a flight ticket, a trip or any other travel service purchased, is subject to the policy terms and conditions governed by each supplier to which GS Travellers has no influence. Changes, cancellations and refunds of tickets or services may not always be possible. Costs may arise in case a ticket or travel service is changed or canceled, that is determined by the travel service provider. To this effect, all tickets and travel services are followed by detailed purchase rules and restrictions for any possible changes, possible refund charges, etc as provided by the travel suppliers. It is mandatory that you read and accept these rules before making and completing any online reservation. If the supplier provides you with the right to change or cancel a flight ticket or services, then you are obliged to inform GS Travellers in writing about your wish to change or cancel your reservation, otherwise GS Travellers cannot change nor cancel your reservation. Should short-term changes or cancellations of any services occur by the supplier, GS Travellers shall try to contact and inform you by telephone or e-mail, on the condition that GS Travellers shall have been timely notified by the respective supplier.GS Travellers hold no liability for any transfer, delay or cancellation of flights or any other travel services and products of the supplier. Should you buy a return flight ticket or of multiple destinations and wish to forfeit part of your ticket, you must first contact GS Travellers so that we can inform you whether this is feasible, as each supplier has different policy for such cases. This means that, if you are identified as a non-show by the supplier (Airline Company) regarding the use of one part of your ticket, it is possible the rest part of your ticket may be annulled. It is also possible, per case, that the use of the rest ticket can be used with additional charges. If you need to change or cancel a flight ticket which has not been issued yet, then GS Travellers changes or cancels your reservation with applicable refund/cancellation/service fees. If your flight ticket or voucher has been issued, GS Travellers shall change or cancel your reservation, according to the supplier's terms. Any charges are the same with those applicable to all travel agencies and depend on the time of cancellation. Along with airline charges, GS Travellers will charge service fees as per the following:

o Change of fare (domestic or international): 1000 PKR/ per sector
o Cancellation of fare (domestic or international): 2000 PKR/per sector
The commission paid when purchasing a service in case of cancellation, is non-refundable. In case of cancellations due to the supplier's liability, no additional service fee is charged by GS Travellers. The refund procedure from the airline could take between 30-50 days.


Exclusion of Liability


GS Travellers is not liable in case of the non-availability of services or products by the supplier, errors, omissions or refusals of the supplier, injury, death, property damage or other damages which may result from the supplier's services, delays, cancellations, overbooking, strike, force majeure, which are not under our direct control, the privacy policies regarding any other internet websites and the information provided and published by each supplier regarding the provision of services.


User's responsibility


For use of the application you must be over the age of 18 and undertake the liability for any use of this website by minors on your behalf. You are obliged to use the website according to the law and complying with our general terms and conditions. Any use of the application for misleading purposes or profit, or purposes that could cause any damage to the provision of services is prohibited. Any non-legitimate action in the use of this website shall result in your exclusion from accessing the services provided.


Your Acceptance for these Terms and Conditions


By booking your arrangement with us or using our website, you are agreeing to be bound by the terms of this Agreement, including Parts 1-3 of this Agreement and any additional terms and conditions of any Supplier that are applicable to your booking, travel arrangements or use of any website content. You agree on behalf of yourself and those you represent to comply with all such terms and conditions, including the payment of all amounts when due. You agree that any violation of any such terms and conditions may result in (a) the cancellation of your reservation or purchase, (b) your forfeiture of any monies paid for your reservation or purchase, (c) you being denied access to the applicable travel related product or service, and (d) our right to debit your account for any costs we incur as a result of such violation.

You represent and warrant that (a) you are of sufficient age to use our services and website and can create binding legal obligations in connection with your use, (b) you are legally authorized to act on behalf of those you represent and accept these terms and conditions on their behalf, and (c) the information supplied by you or members of your group is true and correct. You are responsible for informing such other persons of all terms and conditions applicable to their travel arrangements. You understand that you are financially responsible for any use of our services or website by you and those using your name or account.


Hazardous Materials Disclosure


Federal law of every country forbids the carriage of hazardous materials aboard aircraft in your luggage or on your person. A violation can result in five years' imprisonment and penalties of $250,000 or more. Hazardous materials include explosives, compressed gases, flammable liquids and solids, oxidizers, poisons, corrosives and radioactive materials. Examples: paints, lighter fluid, fireworks, tear gases, oxygen bottles and radio-pharmaceuticals. You are required to read all the relevant exception before travelling. All charges levied on GS Travellers will be borne by passengers carrying hazardous material


Copyright


The contents of this website are the exclusive property of GS Travellers. Any copying, distribution, reproduction, process, sale, deception of the public regarding the real provider of this website, is strictly prohibited.


Modification - Renewal of the General Terms and Conditions


GS Travellers reserves the right to modify or renew the above Terms and Conditions regarding the use of this website, at any time, without having any obligation to inform the User.


Additional Terms


Warranties, Disclaimers and Limitation of Liability


FOR THE AVOIDANCE OF DOUBT, REFERENCES HEREIN TO "US" "WE" AND "OUR" SHALL ALSO REFER TO OUR AFFILIATES. THE INFORMATION, SOFTWARE, PRODUCTS, AND SERVICES PROVIDED BY US OR OUR SUPPLIERS OR PUBLISHED ON OUR WEBSITE MAY INCLUDE INACCURACIES OR ERRORS, INCLUDING PRICING ERRORS. WE DO NOT GUARANTEE THE ACCURACY OF, AND DISCLAIM ALL LIABILITY FOR ANY ERRORS OR OTHER INACCURACIES RELATING TO SUCH INFORMATION THAT APPEARS ON OUR WEBSITE. WE EXPRESSLY RESERVE THE RIGHT TO CORRECT ANY PRICING ERRORS ON OUR WEBSITE AND/OR ON PENDING RESERVATIONS MADE UNDER AN INCORRECT PRICE. IN SUCH EVENT, IF AVAILABLE, WE WILL OFFER YOU THE OPPORTUNITY TO KEEP YOUR PENDING RESERVATION AT THE CORRECT PRICE OR WE WILL CANCEL YOUR RESERVATION WITHOUT PENALTY.

ANY RATINGS FOR SUPPLIERS ARE INTENDED ONLY AS GENERALGUIDELINES, AND WE DO NOT GUARANTEE THE ACCURACY OF THE RATINGS. WE MAKE NO GUARANTEES ABOUT THE AVAILABILITY OF SPECIFIC PRODUCTS AND SERVICES. WE MAKE NO REPRESENTATIONS ABOUT THE SUITABILITY OF THE INFORMATION, SOFTWARE, PRODUCTS, AND SERVICES PROVIDED BY US OR CONTAINED ON OUR WEBSITE FOR ANY PURPOSE. THE INCLUSION OR OFFERING OF ANY PRODUCTS OR SERVICES BY US DOES NOT CONSTITUTE OUR ENDORSEMENT OR RECOMMENDATION OF SUCH PRODUCT OR SERVICE. ALL SUCH INFORMATION, SOFTWARE, PRODUCTS, AND SERVICES ARE PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. WE DISCLAIM ALL WARRANTIES THAT OUR WEBSITE, ITS SERVERS OR ANY EMAIL SENT FROM US OR OUR SUPPLIERS ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. WE HEREBY DISCLAIM ALL WARRANTIES AND CONDITIONS WITH REGARD TO THIS INFORMATION, SOFTWARE, PRODUCTS, AND SERVICES, INCLUDING ALL IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NONINFRINGEMENT. WARRANTY DISCLAIMERS MAY VARY FROM COUNTRY TO COUNTRY.

THE CARRIERS, HOTELS AND OTHER SUPPLIERS PROVIDING TRAVEL OR OTHER SERVICES ON THIS WEBSITE ARE INDEPENDENT CONTRACTORS AND NOT AGENTS OR EMPLOYEES OF THE US. WE ARE NOT LIABLE FOR THE ACTS, ERRORS, OMISSIONS, REPRESENTATIONS, WARRANTIES, BREACHES OR NEGLIGENCE OF ANY SUCH SUPPLIERS OR FOR ANY PERSONAL INJURIES, DEATH, PROPERTY DAMAGE, OR OTHER DAMAGES OR EXPENSES RESULTING THEREFROM. WE HAVE NO LIABILITY AND WILL MAKE NO REFUND IN THE EVENT OF ANY DELAY, CANCELLATION, OVERBOOKING, STRIKE, FORCE MAJEURE OR OTHER CAUSES BEYOND OUR CONTROL, AND WE HAVE NO RESPONSIBILITY FOR ANY ADDITIONAL EXPENSE, OMISSIONS, DELAYS, RE-ROUTING OR ACTS OF ANY GOVERNMENT OR AUTHORITY.

IN NO EVENT SHALL WE BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES ARISING OUT OF, OR IN ANY WAY CONNECTED WITH, YOUR ACCESS TO, DISPLAY OF OR USE OF THIS WEBSITE OR OUR SERVICES OR WITH THE DELAY OR INABILITY TO ACCESS, DISPLAY OR USE OUR WEBSITE WHETHER BASED ON A THEORY OF NEGLIGENCE, CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE, AND EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

IF, DESPITE THE LIMITATION ABOVE, WE ARE FOUND LIABLE FOR ANY LOSS OR DAMAGE WHICH ARISES OUT OF OR IN ANY WAY CONNECTED WITH ANY OF THE OCCURRENCES DESCRIBED ABOVE, THEN OUR LIABILITY WILL IN NO EVENT EXCEED, IN THE AGGREGATE, THE GREATER OF (A) THE SERVICE FEES YOU PAID TO US IN CONNECTION WITH SUCH TRANSACTION(S) ON THIS WEBSITE, OR (B) FIVE-THOUSAN RUPEES (PKR5000.00) OR THE EQUIVALENT IN LOCAL CURRENCY.

THE LIMITATION OF LIABILITY REFLECTS THE ALLOCATION OF RISK BETWEEN THE PARTIES. THE LIMITATIONS SPECIFIED IN THIS SECTION WILL SURVIVE AND APPLY EVEN IF ANY LIMITED REMEDY SPECIFIED IN THESE TERMS IS FOUND TO HAVE FAILED OF ITS ESSENTIAL PURPOSE.

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